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UK Return Policy

Please contact Customer Service prior to returning items to obtain a return authorization and instructions.

Customers are responsible for return shipping.

Please do not send back returns without prior authorization.

Returns will not be accepted after 30 days or exchanges after 60 days.

Please be sure to package the merchandise so it will not be damaged in transit. Damaged merchandise will not be accepted for return or exchange.

You can expect your refund/exchange within 1 week of shipping your package back to us. 

Exchanges must be for the same item in a different size and/or color or for a similar item of equal value.

All returned merchandise must be unused, in resalable condition, and with all Hanger Project and the original manufacturer tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or used will not be accepted.

Merchandise that is no longer eligible for return or exchange or that is not accepted will be held for thirty days pending customer instructions for return at the customer's expense. After thirty days they may be donated to a charity without refund or exchange.

Hanger Exchanges

We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. We have a 100% Perfect Fit Guarantee. If for any reason you feel like your hangers are not the proper size, we are more than happy to exchange them. Please contact customer service within 30 days via email or at +44 (800) 014-8229 to coordinate. Please do not return items without first contacting customer service.

We stand by our products 100% and will do whatever it takes to correct for damaged hangers. However we do reserve the right to not send out replacements.

We do not offer international exchanges.

Damaged Merchandise

We take every precaution to package orders as carefully as possible to minimize the possibility of damage during transit. If for any reason you receive your items damaged, please contact Customer Service within 3 days of receiving damaged merchandise, so we can arrange to replace your items.

Sale Item Return and Exchanges

All sales are final on reduced and promotional priced merchandise. No returns or exchanges will be honored.

Black Friday and Cyber Monday promotional and door buster items are final sale.