Free UK Shipping on Orders Over £75.

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UK Shipping & Delivery

Rates & Policies
Shipping and Handling rates are assessed by the carrier at checkout and depend on the weight of your purchase (please see average rates below). In the rare case where actual shipping charges differ significantly from those charged at checkout, The Hanger Project reserves the right to follow-up with customers to collect an adjustment. 

Payment is charged in full at the time of checkout. All orders ship within two business days. In the case we are out-of-stock of a product you ordered, we will follow-up with you directly via email. Additonal processing time may apply during the Holidays (please see list of closed holidays below).

Parcels up to 15kg - Next Day Courier - £5.50
Parcels over 15kg - Next Day Courier - add £0.25 per kg (Examples: 16kg = £5.75; 20kg = £6.75)
(rates are subject to change and variation)

Shipping for international locations varies by location and method chosen.

Delivery 
When parcels are picked up by our carrier, Interlink, customers will receive an email from Interlink with delivery details. Customers are required to respond to the Interlink email to coordinate their parcel delivery or pick-up. If correspondence is not received, the courier will attempt delivery at a time chosen by Interlink. If a customer is not available at the scheduled delivery time, a postcard will be left notifying the customer of the attempt and an email will be sent to the customer to arrange re-delivery or pick-up. Two delivery attempts will be made before the parcel is returned to The Hanger Project. All returned orders will be refunded (excluding shipping costs). 

All delivery and pick-up parcels require customer signature (pick-up requires proper identification as well). If a customer chooses to have their parcel left at their doorstep or in any unsecure location without signature delivery, the customer can no longer hold The Hanger Project or Interlink liable for the package. If a customer chooses to have their parcel left at a doorstep or unsecure location, the customer is waiving their right to a replacement, refund, or any reimbursement if the parcel if stolen or missing. Interlink will never leave a package in an unsecure location without a signature unless express consent and authorization is given by the customer. Interlink keeps record of all customer correspondence and requests as well as photographical and GPS evidence of parcels that are authorized to be left without signature.

Free Shipping 
The Hanger Project  offers free shipping on all orders shipping within the UK with subtotals over £75 (before taxes).

International Shipping 
The Hanger Project UK currently ships to limited countires internationally. Please contact customer service for more details.

Freight Forwarding Companies
Freight forwarding companies do not have the capacity to ship Saphir products. Our previous experiences have shown that shipping to freight forwarding companies usually results in damage to the products due to improper handling. We strongly suggest that our customers contact us for our various international shipping options. We are not responsible for items that arrive damaged or missing with freight forwarding companies. We are not responsible for any additional shipping charges that may occur if you ship with a freight forwarding company. We will not provide additional information to freight forwrding companies.

Our warehouse is closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates.

  • Good Friday
  • New Year's Day
  • Thanksgiving Day
  • Christmas Day
  • Other bank and/or public holidays may apply